Shipping Policy

At LumaRoot®, we work hard to process and ship every order as quickly, safely, and reliably as possible.

Order Processing Time

Orders are typically processed within 1–4 business days after payment has been successfully confirmed.

During periods of high demand, promotional events, product launches, or holidays, processing may take up to 5 business days.

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

Shipping and Delivery Timeframes

Once your order has been processed and shipped, delivery times may vary depending on your destination, the shipping method selected, and the shipping carrier.

Estimated delivery time:

Standard Shipping: 2–3 business days after shipment

Please note that all delivery timeframes are estimates and cannot be guaranteed. Delivery may be affected by circumstances outside our control, including carrier delays, severe weather, customs processing, incorrect address information, or peak shipping periods.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–48 hours for tracking updates to appear after your shipping confirmation has been sent.

In some cases, a carrier may require additional time to scan and update the package within its tracking system.

Shipping Delays

While we do our best to meet the estimated delivery timelines displayed on our website and product pages, occasional delays may occur.

LumaRoot® is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, incorrect or incomplete shipping information, or other circumstances beyond our reasonable control.

Subscription Orders

Subscription orders follow the same processing and shipping timelines as one-time purchases.

Customers may manage, pause, reschedule, or cancel an active subscription through their customer portal, subject to the terms of their subscription plan.

Changes should be made before the next scheduled billing date to prevent the upcoming order from being processed.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please review your shipping address carefully before submitting your order. Once an order has entered processing or has been shipped, we may not be able to change or redirect it.

Orders returned due to an incorrect, incomplete, or undeliverable address may require additional processing time. Additional shipping fees may apply before the order can be reshipped.

Lost, Missing, or Damaged Packages

If your tracking information shows that your order has been delivered but you have not received it, please check around your property, with household members, neighbours, and your local shipping carrier.

Please contact our customer support team as soon as possible if your package arrives damaged or if you believe it may have been lost during transit. We will review the situation and assist you with the available next steps.

Questions and Support

For questions regarding your order, shipment, or tracking information, please contact our customer support team:

Email: luma@shoplumaroot.com
Text/Whatapps: +86765060998

Our team will be happy to assist you.